On October 25th Helzberg was having a jewelry display and that I bought a-2 E princess-cut stone for $10,000 along with a installation for $3,000.24 hours later we observed an area within the middle of the stone and delivered towards the shop where they showed us 2 orange diamonds that people might deal it for. Our option was obvious with carbon inside it or orange without any defects. I had been informed at that time of purchase I really could update anytime and obtain complete credit for that band so we determined we'd simply update next year once this band was reduced.
3 months later the wedding finished and that I visited market the band, let's assume that I'd obtain about 1/2 of what I settled. To my shock I had been present $1500 in the first Jeweler and $2500 in the minute. The main reason - they do not bring such poor diamonds! I had been ashamed and humiliated that I'd over-paid by so much
The next phase was to contact the shop, that's where my salesperson Paul explained that I'd spend additional for 'Mall Excellent' diamonds that from a person jeweler. Child that made me feel fantastic. He also mentioned when I needed to update I'd have to invest atleast around I did so before to get my complete credit. It was fresh info in my experience and that I'll be awful easily am likely to provide you with another $15,000 to get a higher-grade “Mall Quality Diamond". I had been informed my most suitable choice was ebay to market the band. Honestly easily believed an ebay customer would not be as annoyed when I am I'd check it out, but might you envision getting a band within the email and realizing the large carbon deposit within the middle like we did? I really could not move this 1 to another person like this. He did provide me the client service telephone number and so I named them-and talked having a supervisor of customer support.
Their answer was to truly have the jewelry-store record the slice and quality and create a notice to Helzberg. Has anybody attempted to get this done? No body really wants to create a notice to get a customer that had clearly been scammed! Two of the shops explained they'd not become involved, nevertheless the 3rd one did – I contact him my new stone man for a lifetime! He honestly thought so harmful to me, understanding what I settled, he published the notice and mentioned he might purchase the same stone for $1500 and might market it in his shop for under $5000.
Ith a great deal of wish along with a notice at hand I adopted the Helzberg procedure and required the band and all paperwork back again to the shop plus they delivered it down due to their inner grading statement or more through the client support stations. Therefore 3 months later you know what - I'm sorry there's nothing we are able to do claims store-manager Anna! Arrive and get your useless band
I'm writing this to safeguard the customers of America of course if through my initiatives I guard only one customer that walks from this shop I'll be pleased. I bought the band with in 3 months found I purchased a $1500 rock for $10,000. I thought all of the nonsense about Warren buffet becoming an honest businessman which a customer might have confidence in a business he possessed. I'm not really a stone man but this really is dreadful that the company may easy do that towards the customers. I really hope many folks study this and end up buying their jewelry elsewhere. Please for my very own sanity I would like to know easily saved your cash from Helzbergis.
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