I requested their product on 12-30-08 whereby they billed $4.95 from my account on 12-31-08. Easily weren't satisfied and returned the item inside the 2 weeks, the extra charge of $59.95 wouldn't be charged. I came across from my doctor that i really could not take the merchandise for the reason that i'm a dabetic. On 1-8-08 i spoke with customer service explaining my situation. The owner (i've her name and i.D. #) explained to ship the unused item quickly in order to not be charged. I delivered the product in a bubble 4 x-8 bundle via first class mail to the above address. I recommended our order number about the front of the bundle, about the container alone, and inclused a letter explaining the facts. The owner advised me the $59.95 wasn't "planned" to become removed until 1-20-09. I directed the merchandise on 1-8-09. On 1-15-09 i'd a demand of $4.95 removed from my account. I named the number shown on my bank statement and was answered with "expert secrets to weight los". She explained that after i requested the merchandise i also asked for this! Used to do not try to request my money-back, instead had her stop my account (which there is no membership amount... Just my name an bank card number). I then noticed another number on our "agreement" with acaiburn outlined as "extensive weight reduction ebook". I named this number and was assured the $9.95 hadn't yet been obtained from my account! I'd no idea what she was referring to purchase terminated and got a confirmation number (they too had my debit card number!). On 1-19-09 i named acaiburn again to be certain they weren't going to have a $59.95 cost on 1-20-09 and was told from the owner (i've her i.D. Quantity too that while she "experienced no record of it being taken on 1-20-09 (?) that she could do nothing until they'd verification of the return and "reprehended" me that i ought to have sent it u.P.S.in the place of first class mail". About the 20th of jan i recorded onto my account to verify no monies were taken and nothing have been. I subsequently send a safe message to my bank requesting them to be familiar with my condition. I obtained a contact back from my bank saying that once a credit had been administered an authorization range, they might do nothing. Nowadays, 1-21-09 a demand of $59.95 was obtained from my account. I named acaiburn back and the owner (i've her name and i.D. Quantity) was one of the most rude, unaware person i've ever spoken to in my life. She scolded me for not using ups and held referrring to "her rules and regulation guide they're to check out" and stated that it may be as much as four weeks before i obtain a return! I requested to speak using a boss and she hung on me!!! Today i've no idea if they're going to keep taking money from my account. I can not appear to stop the on going procedure i'm locked into. Our paperwork obviously states that the "full refund will get when the product was delivered wihin 2 weeks. Although i ought to have considered to send it advantages having a tracking number, i did so not but sense i ought to never be treated the way in which i've been simply because i'm a trusting person. The only path personally i think i will stop this is to cancel my bank account and start over. This really is a lot of work for the reason that i've automatic deposits and concern this can open an entire new type of issues. I need help.
Sandi
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