I ordered a Chi from Ulta on Cyber monday. Their promotion included a free bag of beauty items and coupons for $5 off a bare minerals order and a 20% off Ulta order. These coupons were not included in my order. I contacted customer service and this was the response I received:
Thank you for your email regarding the (Spa Beauty Bag) gift with purchase recently featured on our website. We are very sorry that the your red card coupons were not in your bag. Unfortunately we are unable to provide you with new ones or a coupon codes. We’ve learned from the experience and will do a better job planning for future promotions.
Thank you for taking the time to contact us—your feedback helps us to make improvements so we do not disappoint you in the future. We appreciate your business and strive to provide a great shopping experience, whether you visit us online or in-store.
Sincerely,
Melynie H.
What did they learn from this? How to make a customer angry? All I want is the items I was promised in their promotion and should either receive the exact items or a coupon code that will match the offer. I am not asking for anything that wasn't promised.
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