We believed it was an excellent location for dog-boarding in Petaluma. The place appeared excellent, recommendations were so-so, good quality some bad-but we determined we shall give it a try.By all means don't be fooled when searching for dog-boarding in Petaluma, look elsewhere. The workers are excellent, administration isn't what-so actually at it is a pets living Petaluma. We quit our dog there to get a weekend away, whenever we delivered we discovered that they'd scrub her costly mattress with bleach. While delivered to the interest of 1 of the workers that works at work, she was really apologetic and agreed to credit people the total amount we taken care of the mattress towards our next stay. Totally appropriate and thought everybody makes errors and our dog appeared to enjoy himself there. Whenever we delivered per month later to get our dog after another weekend away exactly the same woman who provided the credit to us used it to the charged an we quit. To the amazement the supervisor or sales division named 24 hours later and stated that the lady that offered us a credit was not approved and we were to pay for the total amount that was previously acknowledged. What is a whole lot worse is the fact that they charged our charge card just before calling and dinged people for that quantity without our agreement. The administration at It's Really A pets existence Petaluma declined to return our cash, they experienced they did nothing wrong by cleaning the mattress in bleach and informed us it's not their issue, additionally we later discovered our they wrote about the mattress aswell. I had been informed the only means they'd return the cash is if we delivered the mattress for them due to their use after which we're able to purchase a new one. The declined to simply accept liability due to their steps, this makes me problem the things they might do if there is actually a problem with this puppy. It had been just after repetitive discussions and also the risk of case they returned our cash and requested that people never return. For dog-boarding in Petaluma I highly recommend any owners to appear elsewhere when searching for dog boarding in Petaluma or Sonoma County. Silly Company methods by not acknowledging problem and moving forward. All of this frustration and resistance for $70.00, they'd've created this up plus much more from us through the life span of our puppy.
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