I ordered the PediPaws Set and the Refill set by mail at the same time. I wrote an explanatory order letter with two separate checks for each item. The checks were for the exact amount web site stated for each item plus mailing for each. Five weeks later I received the refill kit. PP charged $2 more for the refill kit then the posted price. The statement enclosed did not explain anything or request additional funds. A call to PP provided no answer—only told to wait for set that was likely on back order. Product did not come in another week plus. But the bank advised both checks were cashed on the same day-same time. Calls to resolve the issue and get the PP Set were useless. No one admitted to having authority and anyone with authority was not available or would not call back as promised. Yet, they did say some strange things, e.G. Call or fax on Pacific Standard Time to an Eastern Standard Time number in New Jersey, they could not find the PP Set order or that any money had been given for more then the refill set, they might be able to refund the difference of the cost of the refill set that I was charged and the cost for the PP Set, they refused to understand that a refill set was of no use to me without the PP Set. Longer story short, I cancelled the checks, told them in writing and via a fax number I would send them their refills back if they send me a prepaid mailing label. To date I have not received a communication as promised from their consumer satisfaction people. I have spent more in time, resources, and efforts then the cost of the items! Very exasperating company!
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