I went in to get my dogs nails cut. Since I have never been to petco for grooming services they needed proof of my dogs rabies vaccine. Which I have never heard of anyone else requiring this (I usually go to different vets or to petsmart to get my dogs nails cut). I had in my wallet my dogs ID cards which consists of a card with his picture on it from his normal vet for his microchip information... And I had a card from his vet with all of his vaccinations on it, but the card was one year old (I never received an updated card the previous year) ofcourse that wasn't good enough for them so I asked if they could call my vet and confirm he got it last year (even tho I'm telling them he did and even know the exact day!) she called and said they closed 15 mins ago. I then confirmed that all they needed was to hear from my dogs vet for verbal confirmation and she said yes... So I called the vets cell phone and she remembered me (my dog has back issues and we have become very close to the vet!) vet told the lady at petco that I DID get all the vaccines last year and my dog is current. Now petco says that's not good enough and I needed something faxed. It was the absolute WORST experience I have EVER had. I talked to three people (two managers) total and each of the girls where extremely rude. I gave them EVERYTHING they asked for! I will NEVER step foot back in a petco for any needs, and if I hear anyone going there I will make SURE to tell them my experience and tell them how bad I was treated and highly suggest they go elsewhere. I plan to voice my anger in every place possible and on as many blogs and websites as I can to reach the most amount of people.
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