We adopted a dog from Paws and were given 30 days free insurance from 24 PetWatch. We activated this and gave our debit card # for days 46-60 of insurance. First 45 days would now be free. Additionally, 24 hour protection for lost pet cost. The total withdrawn from our account was $31.44. Our new vet warned us, the next day, that 24 PetWatch never pays on a policy. Our vet warned us that 24 PetWatch always found a way to avoid paying on a policy. We immediately cancelled our services through 24 PetWatch. We cancelled before the close of the next business day! 24 PetWatch told us that refunds are "up to their discretion", and they would only refund $12. As for the remaining $19.44 charged, 24PetWatch said they don't have to refund any part of it if they don't want to. The 24 PetWatch employee (Angella) was unsympathetic and rude.
We did not use the company's product, and we'd like a full refund.
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