Usacomplaints.com » Animals & Birds » Complaint / Review: Kismet Kittens - Attempted Theft of Services / Libel. #1005648

Complaint / Review
Kismet Kittens
Attempted Theft of Services / Libel

Allana Myers of Tampa Florida, a Persian cat breeder, contracted my services to provide Search Engine Optimization for her website at www.kismetkittens.org, which had virtually no traffic or standings on Google or other search engines.

After working with her for more than 2 months and providing her with top notch services including site redesign, creation of 8 additional pages (including writing copy and photo editing), intensive keyword research, content creation and copy writing, facebook media management services and detailed analysis, monitoring and reporting, Allana Myers filed a claim to have the money paid to me via Paypal refunded, stating "Product not as advertised".

At the time I had been waiting to hear from her in response to several emails I had sent asking her to review materials and provide additional materials. I was shocked to say the least. She had apparently "changed her email" without letting me know, and deleting the account through which we had always corresponded. Her reason for the chargeback was that "I was not getting in touch with her" and she was upset about a change that I had made in the format of some pages in the site. After explaining the reason for the change (that it would better allow her content to be read by the search engines) she was adamant that she "did not have time to mess with that kind of thing". It seemed to me to be a very drastic and odd way to communicate. She told me that it was all a misunderstanding and that she "didn't understand" much about computers. She promised to cancel the chargeback, which she did. The revised and finished website has been awaiting her final review for several days. I have asked her repeatedly to review the site, and she has replied that she has not had time.

This morning, instead of receiving her final remarks on the site, I received another onslaught of outrageous threats and demands for the return of her money. (Apparently she attempted to reopen the claim with Paypal, but her request was denied.)

I telephoned her and confronted her on why she would do such a thing. There has been no lapse in communication whatsoever, rather she has been delaying the finalization of the project due to being "too busy", "too sick" or having "emergencies" to deal with. I asked her if she had intended to do this to me all along, and she replied "Well that's just the way it goes!" prior to hanging up on me.

She then emailed me once again "apologizing" for "not understanding" and "being confused". I explained to her that I would require her to review the revised site, and if anything was in any way not satisfactory, I would remedy it immediately. I also sent her a formal letter to sign acknowledging the receipt of all services that she contracted me to perform, and that were completed expertly and efficiently. I provided her with documentation detailing the scope of work completed and time spent, and advised her that I would be providing this information to the authorities, should she continue to attempt to defraud me of the payment for my services.

Since then she has posted a very defamatory and utterly fictitious "claim" on http://www.peopleclaim.com / in an attempt to force me to provide her with a refund.

It is my opinion that this woman and her husband fully intended to obtain my services for free, using chargeback fraud once the work was completed.

Transcript of today's correspondence:

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Kismet Kittens

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Final Review of Website

Posted by Deborah Moore Thursday at 10:39am

[Deborah Moore]

Website finished up and awaiting final review by Allana.

Please review site at http://www.cats-central.com/kismet-kittens/Website

Discuss this message

[[email protected]]

[email protected] – hi Debbie, I will review this tomorrow had an emergency today and am tired will look at it tomorrow and let you know.

A.J. Myers

[email protected]

Posted Thursday at 9:34pm – Edit or Delete

[Deborah Moore]

Deborah Moore – Hope everything is OK. Will wait to hear from you.

Posted Friday at 10:52am – Edit or Delete

[[email protected]]

[email protected] – obviously you are ignoring my request since I closed the paypal case, that is ok I will ask them to reopen it since you did not fulfill your end of the agreement as I can prove that.

I am very much disappointed in your service and the fact that you do not know how to do html but yet saw nothing wrong with taking my husband's money. I trusted you and against my better judgement decided to give it another shot, in return I am still in the same situation as I was when I met you. I will be contacting paypal regarding this and my husband's credit card and bank.

A.J. Myers

[email protected]

Posted 14 hours ago – Edit or Delete

[[email protected]]

[email protected] – Paypal does not reopen a case which I am sure you knew but the credit card company will do a chargeback and paypal which I talked to this morning is putting your account under investigation for fraud and I will take legal action if needed. Hvae a wonderful day.

A.J. Myers

[email protected]

Posted 13 hours ago – Edit or Delete

[Deborah Moore]

Deborah Moore – I am totally confused, Allana.

What do you mean I am ignoring your requests? The new version of the site

On my server is all html, and brings the information you add via the html

Files you use into the new pages via a frame. It has been carefully

Optimized to ensure that you get ranked well for all of the keywords we are

Trying to target. I've put a lot of extra work in trying to please you.

I have spent hours and hours working on this for you, and also have been

More than willing to do anything you request. I have spent money on your

Behalf.

Are you just trying to get your money back?

Posted 13 hours ago – Edit or Delete

[[email protected]]

[email protected] – Did you do them in html because i thought they were php there has been a big miscomunication and i am not trying to screw you over at all for you to even say that is offensive i emailed you the other day regarding the website and heard nothing back When i hired you it was to get my site high rankings which is all i wanted not to redo my whole site maybe you can explain this to my husband be2use he knows about these things

This AOL Mail was sent from AT&T's Wireless network using Mobile Email

&Original Message&

Posted 12 hours ago – Edit or Delete

[Deborah Moore]

Deborah Moore – They are ALL in html as requested. The available kitten information on there is coming from your website page that you edit, as well as all the links and other pages you edit.

ALL pages are in html as requested.

In order to get HIGH RANKINGS, some things in your site needed to be redone. I have put my heart and soul into helping you with this website, and I am shocked by what you have sent me.

I showed you the progress the site had made in the short time it was up before you initiated the first chargeback.

I asked you to review the site and let me know if everything was satisfactory.in response, after delaying for several days, you threaten to try to damage my reputation and once again try to get back the money I have more than earned?

Do I need to consult my lawyer and the Tampa police today, Allana?

Posted 12 hours ago – Edit or Delete

[Deborah Moore]

Deborah Moore – All communications on this matter from day one are being forwarded to Paypal and the Better Business Bureau in Tampa, as well as the Complaints Board. Additionally, I am sending a copy of the website that was designed, the statistics that I have been tracking, and an accounting of time and money spent on your behalf. I am convinced that you are trying to perpetrate a fraud in the way of "theft of services". I have a screen shot of the Christmas message and image that you took from the "unacceptable" production site that was rendered completely in html using the original frames method as per your request.

My lawyer has also been notified about this matter, and in the event that you try to damage my reputation with Paypal or any other person or organization, you'll be hearing from him.

Posted 12 hours ago – Edit or Delete

[Deborah Moore]

Deborah Moore – Webmaster Tools report showing spike in traffic after new site was uploaded originally.

Posted 12 hours ago – Edit or Delete

Repoort.gif

Label...

[[email protected]]

[email protected] – Ok when the book photographer is gone i email u back i must of misunderstood i apologize if i hurt ur feelings i know u put work into the site that is why i cancel the claim i am not a scammer i have been ripped off by 3 seo people

This AOL Mail was sent from AT&T's Wireless network using Mobile Email

&Original Message&

Dec 13 at 10:39am: Deborah M. Posted the message ([email protected] was notified)

Offender: Kismet Kittens

Country: USA   State: Florida   City: Tampa
Site:

Category: Animals & Birds

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