Todd,
I totally agree with the comments of the guy in the Chiropractic Dashboard & I am one unhappy member of your Massage Dashboard
This is the most poorly run programme I have ever had the misfortune to partake in. You boasted in your sales pitch how this customer service was the best in the Healthcare profession - you should rethink those words and change that statement. No wonder this Dashboard is getting slated in the Healthcare forums.
Look at my emails, look at my tickets, look at how many times I have contacted Live Support and still nobody gets off their butts and helps. You should be ashamed and you should take responsibility and sort it out.
I am seriously unhappy - but then again Kellie my non existent account Manager knows that and has done nothing to resolve this. I get told she will ring me for the 48 hour promised call - nothing. Repeatedly I get told she will call - nothing again. Its been several weeks now Todd - was your sales pitch one big exaggeration?
I am so annoyed at the lack of Customer Support.in your sales pitch Todd, you claimed how this customer support was the best in entire Healthcare profession. You need to re-thing your words and to change that statement. I have never come across anything so un professional and poorly run. Account MANAGER? Get real she would not last 5 minutes in my business - she promises the world and delivers ZERO
I vented my frustration in the forum - and guess what, the following day only my post had been removed. What is this - Big Brother? I belong to other programmes online Todd, and they all have direct access to the main people to sort out issues. You hide behind your useless customer support staff. They tell me that they inform you of these issues - but I get no correspondence from you or any other person. You should really be ashamed of how this is run Todd - seriously
I don't expect a reply - why should I? I am only paying you money each month - how inconsiderate of me
Hide behind your curtains Todd
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