Last November I called Direct TV to order satellite TV service at an advertised price of 29.99. I was told that all we had to do to get the service was give the operator my email address and set up auto payment through a credit card, which I did. Because Direct TV required auto pay in order to receive the special price, 3 months passed before we noticed the over billing. I inquired about the extra charges on the 24th of February. We immediately contacted Direct TV's customer service and were told that since we did not complete the "REBATE" process, we were billed the maximum amount for the service package, including extra services & products (their magazine) which we did not order. According to customer service, Direct TV sent us a 'rebate coupon" that needed to be returned
in order to get the advertised price. I was not informed of this requirement when I ordered, and did not receive a coupon. The company was willing to take off charges for the extra services & products (their magazine) which we did not order. According to customer service, Direct TV sent us a 'rebate coupon" that needed to be returned in order to get the advertised price. I was not informed of this requirement when I ordered, and did not receive a coupon. The company was willing to take off charges for the extra services & products, but were not willing to honor the original special price of $29.99 we signed up under. Direct TV insisted that I am obligated to complete a rebate process within 30 days of signing up to get that price. I was never informed when ordering over the phone
that I would be required to look for a rebate form to be sent out with my 1st billing statement. Direct TV now insists that I am obligated to an 18 month non-cancelable contract at the maximum price. When I objected to this, I was challenged by the customer service supervisor to contact my state attorney general, a process I have now begun. This is an absurd way to treat a customer. I would like Direct TV to either honor the special price (the special price is being offered to the public through 3/3/09) or cancel the agreement and allow me to obtain another service.
To resolve this matter we need our account refunded to reflect the
Agreed pricing we signed up under, $29.99 for 12 months. Going
Forward we should only be charged that price for the rest of the
Remaining 12 month agreement. We have the ad that states the
Special price. It is a fold out pamphlet. Both sides do not have
Any obvious wording that one needs to submit a rebate form to get the
Special pricing initiated. The only wording I can find about a
Rebate is found in very tiny print at the very bottom of the page.
This is very misleading! We were not told about the rebate form when
We signed up for the service. You need to take this matter up with
The party that signed us up! That man never said a word about having
To submit a rebate! He told us all we had to do was give an email
Address & pay the billing by credit card on the auto billing
Program. Your Customer service people refuse to honor the agreement
I signed up under. I just received another refusal statement from
The department.
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