Complaint / review text:
Had placed order for an online astro report through Jenna astrologer. Although my card has been debited have not received the report yet although 10 days have passed and there is no response from Jenna's team despite my follow up. Hence writing a complaint to this forum. Below is an extract of the mail I received from her about receiving my payment:
About your payment Jaya
May 11 (9 days ago)
This is to let you know that I have now debited your credit card and have started work on your Personal Report and the other items I have promised you.
I have already started working on your Reading and so you will receive all these elements by email within 3 to 4 days time. I will need the these next few days to work on your configuration and fully analyze all of the aspects of your personality.
IMPORTANT - If your email is a web-based email like Hotmail, Yahoo or AOL please make sure that my email address is authorized and in your friendship list because otherwise when I send your Personal Report link it may go straight to your Junk mail file. Some of my clients have had this issue in the past and so I thought I'd just let you know.
PLEASE NOTE THAT THE CHARGE FOR YOUR FULL READING WILL APPEAR ON YOUR CREDIT CARD STATEMENT FROM MY BANKING COMPANY - "Atoll". It may appear in $ or in EUROS on your statement, according to which banking establishment you are with.
To end with, I again wish to congratulate you on having made this step to changing your life. With this Report you're going to receive you will see your life really can change. If you have any questions or queries about your debit please contact me directly at [email protected] and I can QUICKLY let you know any other information you may need and answer any payment questions or queries that you may have. I am always here for you and I would love for you to get in touch with me if you have any problems or concerns with anything!
So, speak to you soon and well done! Jenna
Please help me with this.