Complaint / review text:
These people are scoundrels! We were told we would receive the same quality carpet that we presently have! You can see by the photo it is not the same! They said "after you vacuum a few times, it will get thicker". Does carpet grow? Then they said they would install a better quality carpet for the same $2,000. Price tag! (that's what we should have got in the beginning! They scheduled a installation date and never showed
Up! Found put we were not scheduled for install. We paid in full and wanted to cancel our order all together, but they refused to return our 2,000 dollars stating we. "Signed a contract and it was over the three days". Which was THEIR fault! They played us! Well we had no choice but to have them install but we will only give negative feedback on National Floors Direct! Beware! Beware! They make themselves sound like this big company when in essence it is a five manned store front! Go to HomeDepot for better quality, customer service, and response!