I had banked with SunTrust for years up until recently. I did overdraft my account, but they manipulate the way items are presented to your account in order to charge you more overdraft fees.
I had transactions presented as debit transactions from Dec. 24th, which should have cleared with no problem. On the 28th, a post-dated check that I had forgotten about was presented, and they cleared the check before all the debit transactions that were previously shown on my account (online banking). They say the larger dollar-amount items are presented first, which I get, but four days later? Come on! They did refund me $70; not good enough!
I know for a fact that the check was not even sent to the bank until the 28th, but they saw the opportunity and went for it. Instead of $70 in NSF fees, they charged me over $500. In turn, they lost a customer, and I will tell everyone I can about the negative experience!
0 comments