I was convinced by a SunTrust employee to move my personal and business accounts to SunTrust. Two months after I moved them, I got a letter from them saying my "free account" would now be 10.00 per month. I then contacted the branch manager, and she assured me she would waive the fees. Six months later I got my statements and the fee appeared again. I contacted the branch, and the new manager said they would not honor the letter and that the employee who wrote it did not have the authority to do so. This employee was a manager. He started arguing with me and then told me to find another bank.
I asked to speak to the area manager and was given her phone number. She told me she did not have time to talk to me and would call me back. Three days later she called and said they would not honor the agreement the previous manager had given me, even though it was written on SunTrust letterhead and signed. We are a small non-profit and simply cannot afford to lose that money each month in fees.
The next day I was reviewing my personal account and noticed a statement print fee. I had not requested this and called to find out who did. Apparently it was a former employee of mine who did this for no apparent reason, except for being nosy or maybe to commit identity theft. Who knows. I asked them to file a report with their security department. They refused to do so.
I then sent emails to every executive officer in Virginia. The executive secretary emailed me and said she would check into this. Almost two weeks later, everyone refuses to respond to my questions or concerns. I am at my wits' end and feel like I am up against a brick wall. People from the executive staff all the way down do not care about their customers, and I have not gotten anything from them. I have filed complaints with the BBB and the bank regulatory commissions but have yet to get anything from SunTrust.
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