I have been a loyal customer of SunTrust for decades, even before it was SunTrust. They have the nicest people working in their branches. I never had a single problem in all those years, until April 10. One bad employee introduced me to the hostile, elusive and unresponsive management structure.
On that day I went to the drive-through at the Pantops branch, which I rarely use, to deposit a check from Germany. I have done this at least a dozen times over the years, and I know there is usually a day or two of extra delay for it to clear. After quite a few minutes, however, the teller asked me to come inside. I asked why, but the teller just repeated that I should come into the lobby.
The lobby is completely open, with desks on both sides. People coming in and out pass within a few feet of them, and there are no walls or screens. You are completely visible and audible. I was met by Chris Gregoria, whose first question was, "Were you expecting this check?" I was taken aback by the stupidity the question assumed and by the intrusive nature of the question.
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