My savings account was closed without my authorization. I communicated this concern to the BB&T 24/7 hotline number and was advised by the agent, Mary Jackson, that because I exceeded 6 transactions for the month on this E-account, the branch manager closed the account. I received no letter warning me that this would occur.
I currently have money deposited into this account weekly and monthly by my present employer and the Federal retirement system. Ms. Jackson advised me that a check would be provided to me within 5-10 business days. Now, with this unfounded and illegal action, I have no money to transfer into my checking account when needed, I will not be able to gain any interest, and I cannot withdraw any money (over thirty-one hundred dollars was in the account). All deposits from my employer, provided every Friday, will now be returned since the account was closed. I sincerely hope I do not have an emergency or have to be out of town, thinking I would be able to withdraw money that I deposited into this account.
This is a serious matter, and with today's economy no one should be able to play with someone's hard-earned money. I need this looked into seriously, as this account should never have been closed. If the account was as excessive as they stated, then a fee of $3.00 (three dollars) should have been deducted as stipulated, but the account should not have been closed. I was never advised and never made aware that my savings account would be closed. It is illegal for someone to take your money without your consent. Does your bank treat all Hispanics this way? I will definitely contact Consumer Affairs, the Better Business Bureau, the North Carolina Bank Commission, the Federal Trade Commission, and the news media.
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