Usacomplaints.com » Business & Finance » Complaint / Review: Branch Banking and Trust Company - Online Banking Account History Page Set Up to Trick Users. #612139

Complaint / Review
Branch Banking and Trust Company
Online Banking Account History Page Set Up to Trick Users

BB&T's Online Banking website is set up to intentionally trick and cheat its users. Once you are logged in and have selected your checking Account History, the page displays what should be accurate and complete information. It does not!

The first and most notable block in the upper left corner displays 2 items. Your "Available Balance" (bolded text) with the dollar amount, and just below it the "Posted Balance" (un-bolded text), followed by that current dollar amount. The difference in the two values is presumably that the "Available Balance" includes pending transactions that will post by the end of that day and show up in the register below under the "Daily Posted Balance" column.

At the top of the register are 3 tabs. The first one, labeled "Posted Transactions," is opened by default and shows the list of all the normal recorded transactions down the page.


Offender: Branch Banking and Trust Company

Country: USA   State: North Carolina   City: Winston-Salem
Address: 200 West Second St
Phone: 8002265228
Site:

Category: Business & Finance

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