After many attempts at making my car payments online and sending checks in the mail, month after month, SunTrust said they never received it on time, and I was charged countless late fees. An employee of the Regency Branch in Jacksonville told me to use the night drop box. She told me that they would retrieve the check the next morning and process it on time. Great. I dropped my check as instructed into the box. I waited and watched my account, and money was taken out of my Regions Bank account.
Ten days later I started getting phone calls saying that I needed to make my payment. I told them I did and they said they would investigate. The phone calls came to me at work constantly. I told them to stop the harassment, that I had made the payment. I went into the branch, and they all but called me a liar, stating that they did not think I actually dropped it in and that I may have been mistaken. They asked me to give another check. Since this had happened not once but twice before, I refused and told them to find the check.
After about 6 weeks and constant calls to me, I gave them another check. 6 1/2 months later, with no announcement to me, they cashed the original check. I went to the branch, and the manager did not want to talk to me. There was no apology, and when I asked for fees to be returned to me, they told me that this was not a SunTrust policy.
I have been burned for many, many late fees and harassed, and I feel treated disrespectfully by this bank. Be warned: if you are borrowing money for a car or anything else, no matter what a deal it looks like at the time, run as fast as you can the other way from this bank. They are heartless thieves who are taking advantage of people.
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