I have been banking with BB&T for 3 years. In that time I have had a few problems, but mostly self-generated. I do NOT have a practice of overdrafting (OD) my account. I can say it has probably been over a year since I was hit with an OD charge.
Yesterday I had $94 in my account (this was my ACTUAL POSTED balance) and -$2 in my AVAILABLE balance. Fine, I was getting paid today, so I thought I could deposit money and all would be good today.
I looked at my balance online this morning and saw -$63 ACTUAL POSTED for my account. I see that only $57 posted overnight, so I am confused as to why I was hit with an OD charge of $100 (4 transactions x $25 each).
I called the local branch and was told the OD was because I had PENDING transactions that were on HOLD but not yet POSTED to my account. These were what resulted in my OD charges. I debated the issue with the "Relationship Banker," stating that PENDING card transactions are no different than PENDING checks that haven't yet POSTED. Customers aren't even given an opportunity to make a deposit before their account is actually OD.
The best part of this: about a year ago, when I had my last OD charge, I had a PENDING direct deposit showing in my available balance that was scheduled to POST the next day. A transaction posted that night that overdrew my actual POSTED balance and resulted in a fee. Since the direct deposit was PENDING, not POSTED, they wouldn't refund my fee.
Sorry for the length of this report, but I am livid over this and am seeking a new bank effective immediately. I hope others read this and flee this bank. Thanks.
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