This truly is the company from HELL. We are now purchasing our second home. In June our loan was sold to Fairbanks Capital Corp. I have paid several unnecessary fees to this so-called business. In October I was in the hospital, and this payment was late. I called to let them know the situation and that my husband had sent the payment.
Believe it or not, three weeks later the payment cleared our bank. During this time, a person was in front of our home taking pictures. I went out and asked for his information. Guess what: he was from Fairbanks, taking pictures to verify that we still lived in the house. So I (being the smart person that I am) got our digital camera and took some pictures of him. He didn't appreciate this. Well, it backfired. In November we got over $500.00 in unexplained charges: $50.00 for the guy taking pictures, $49.99 for a demand letter, $50.00 (?) for a corporate advance (I am still waiting on an explanation of this), and several other charges. In November we paid over $2000.00 to Fairbanks.
On December 3rd I sent our December payment with a letter about the charges (they were stapled together; I even copied it). On December 9th I got a letter stating they got my correspondence. I called my bank, and the payment that was stapled to the letter had not cleared. After calling Fairbanks daily and recording the conversations, which were usually a screaming match, one of Fairbanks' rude employees told me to stop payment on that check and send a new one ($25.00 fee).
I did this on the 18th of December. Guess what: my bank called me on the 19th and the check was there. I called Fairbanks to complain, and they were now going to charge me a late fee ($25.00) and a $25.00 fee for NSF (I had stopped payment like they asked me to do). I had already sent the other check overnight, certified; believe it or not, they got it and applied it right away.
In January I sent our payment certified. They received it 4 days prior to posting it to our account. This was the final straw. We contacted a company to refinance our home, and we are in the process of doing this.
The new company we are refinancing with has listened to the phone conversations, read the correspondence, and looked at our credit prior to Fairbanks. They called yesterday to say that they may be able to help us get away from this scam company. We had great credit before becoming involved with this ripoff company. I have contacted the company that sold our loan to Fairbanks and filed a complaint with them. Hopefully, they will not sell any more loans to Fairbanks.
I sent February's payment on the 3rd, so let's see how fast they get this one and how long it takes them to post it. I don't want to list our names below; they may decide not to send our payoff information to the new company. They are good at not sending information quickly.
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