This company is shameful. We have had nothing but problems with them. At this time we are trying to refinance and get away from them. My mortgage company called for a payment report because they were stating that we had many months of over 30 day payments. We do not. They sent my mortgage company a 11 page report that you cannot read or figure out anything on it. They then called to get a letter stating the payment dates and they said no, the report was good enough.
They charge you for everything. We were charged a fee to have someone drive to my house to tell me that I was late on my payment. This was not even a week after the 1st. They charge me to send letters to my home telling me to make a payment.
I called to get something and they said that they could not give me any information because I was not on the mortgage. My husband had sent in a letter to let them talk to me a long time ago. They said that they did not have it. I asked why it was ok for them to talk to me in regards to making a payment of about sending a payment in. They said that was different and ok.
Bull#! *^!!!
I cannot get away fast enough!!!
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