I have a PayPal credit account from GE Moneybank for an embarrassing $300. When I opened it a few years ago, I thought they start you out low. About twice a year I would put in a request for an increase online and have gotten turned down. A couple of years later, today I did so again, and in a split second the screen came up "denied" and said a letter explaining why would be sent to me. Every computer-generated form letter I have gotten in the past has had the same information given for the denial: credit history not long enough (a blatant lie), balances in ratio to credit line too high (a blatant lie), I have no mortgage (so I do not own a house, and your point is?), and so on. For one thing, I have a very high credit score. As of last week when I checked, it was 802 for TransUnion and 795 for Experian and Equifax.
I finally called the GE Money Bank credit department. The person I spoke to first claimed I never put in a request. I asked if he had pulled up my account or not. He then said, "Oh yes, I see here that a letter was sent to you, but I have no access to the reason." I gave him the information from the letter. I told him to check my credit report. After a bit of a wait, he told me that he would give me the increase. After a minute or so, he claimed the computer would not let him give it to me. I asked if there was anything that could be done. A dispute process, what? His response was, "Well, I don't know what to say, it won't let me increase it for you, and it does not make sense why it is so low." (At least he admitted that.) His only suggestion was for me to try again in a few months. I asked to speak to a supervisor, and he transferred me to music for almost an hour. I am disgusted!!! I hung up and dug around the internet until I found you, and this is my complaint. I wonder if this has happened to anyone else out there?
One more thing. I found out that JC Penney Credit is from GE Money Bank. Now it makes some kind of sense as to why JC Penney is the only store ever to deny me a card. Hmmm. Coincidence? I have excellent credit, a great payment history, etc., and I do not understand this. I did not dispute the denial at JC Penney because I very rarely shop there, and the request was made when a clerk talked me into opening an account, and I thought, why not? Imagine how embarrassed I was being told, with a bunch of people behind me at the counter, and for a measly 50 purchase!!! Anyway, thank you for letting me vent and share this information with others, and again I ask if anyone has had this problem with PayPal Credit?
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