My company refinanced 11 loans due to Suntrust losing payments we had receipts for. They did not pay off 5 of the loans completely and required us to pay additional money to pay the loans in full. This resulted in us paying $2780 in additional dollars to get the loans paid off and out of their auto-dialer in the collection department.
Now, after 9 months, they still have not settled this matter, and my attorney has cost me thousands of dollars. The total time we have invested in Suntrust problems has exceeded 400 man hours.
Until we settle this matter, we cannot get an official payoff to refinance the investment properties with another bank. We are hostage to the incompetence of banksters.
This is verifiable by mounds of documents, emails, and receipts.
The last count we had for Suntrust employees and in-house attorneys trying to handle a simple refinance was 12 people. That is unbelievable for simply refinancing money that was owed to them by us. This is done every day by lenders in 72 hours or so.
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