Today I received an email from Citi Bank credit card telling me that my account was overdue $143.97 and they expected me to pay this amount immediately.
What's interesting is that I do not have an account with Citi Bank. I did have an account with them 2 years ago, and I closed that account and paid them off in full.
I called their toll free number and talked with a young man who talked as if he was on drugs or something. He slurred his words, he made no sense, and he ended up just hanging up on me in the middle of one of his sentences.
I called back. This time I got what sounded like a young woman. I told her the story, and she kept asking me for my SS number and other info. In the end she couldn't tell me what was going on. She told me to hold while she transferred me to another department. I got another woman at the other department, and she asked me all the same questions. After a while she said that she saw that I used to have an account with them but that her records showed I had closed it and paid it off in full. I asked her why I received the email. She told me to hold a moment while she transferred me to yet another department. Then a message came on, and the recording was talking about bankruptcy and how to file it, etc. What?!
So... I started all over again and called the first phone number. This time a woman answered and, as before, told me that I would need to talk with someone in another department, so I got transferred again. This time a young man answered. I again explained the whole situation and gave him all the info I had. He told me that he found nothing under my name or SS number. I asked him why I got the email, and he couldn't answer the question. He said he was sorry but he didn't know what I should do at this point, excused himself, and hung up.
I had a credit card with Citi Bank for several years, and they were the worst credit card company I had ever dealt with. That is why I ended up dumping them and paying them off two years ago. Now, 2 years later, I'm receiving emails with overdue statements, and when I call to investigate, no one knows anything and no one seems to care.
I will never again use the services of Citi Bank credit card, and I recommend that everyone avoid this company. They are a nightmare.
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