I have been an Allstate customer for almost 9 years and had never filed a claim until last November, when my car was broken into and some things were stolen. We filed the claim, and the window was fixed right away. We also filed a homeowner's claim for the stolen property, worth about $900. They have yet to pay on that claim. They said that since the claim did not match exactly what was on the police report, they were not going to honor it. They also said we had to provide receipts for the property. Anyone who plays pool knows that this is a cash business. There are no receipts!
At any rate, they are refusing to pay the claim (of which they would only have paid out about $400 anyway). While we were going back and forth on this, I decided to buy a house (to get out of the apartment, get a garage, etc.), and I called my agent, Vincent Holmes, and asked him for a quote for homeowner's insurance. Even after they were awful about my pool sticks, I was still willing to give them another chance. My agent said he would call me back by the end of the day. He never called!
I called him 5 weeks later, and he said I was declined for having one claim of $900, which they did not pay anyway. He said he would try again and get back to me. He never called back.
So I went to another company, got a quote, and, surprise, I had no trouble getting insured. Apparently Allstate just did not want my business. Fine. I signed up with the other company and gave notice to Allstate that I was cancelling my policy effective 4/15/05. That date has not even come yet, and they are sending me a collection notice for $63. I am completely, 100% current on my insurance. I called to find out why this charge is there and was told that since I cancelled my policy before it was to expire in August, they were keeping part of my premium. So not only do they take your money and not pay out on claims, they charge you to cancel!
Do not do business with Allstate. I think you will regret it, just like me.
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