We moved into a 2-unit flat on 2/25 and found that our PG&E electric bill to be very high in May. We called PG&E and a PGE technician came out and found that the meter was switched and we were billed for the wrong meter. Our billing acct# is 5671871021-5; they are billing us for meter 76N363, when the correct meter is 76N434. We have made repeated calls to PGE since May received a "critical" priority ticket# 7836052121 on 12/29 and was promised an answer by 1/5 and still nothing has been done! PGE is committing fraud, owes us money and is ruining our credit. We are Mandarin speaking and have to work with a translator; it has been frustrating, we are paying portions of our bill, but PGE really owes us money. We are new immigrants from China with a newborn baby. This has been extremely hard on our finances. Please help. I give you authorization to call to PGE on my behalf. If you want to call us, please have a Mandarin speaking person call back. Thank you in advance
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