On October 8th around 12:30 P.M., two of my friends and I went out for lunch at Texas Roadhouse in Colorado Springs. Upon arrival, the hostess was great and got us seated in a timely manner. Once we were seated, our waiter came by to take our order. We ordered an appetizer and some drinks along with our meal. I suppose the waiter's helper brought us our appetizers and drinks. Shortly after we finished our appetizers, our meals were brought out. Our waiter, seeing that we were finished, did not take any of our previous plates off the table. He just set the meals around them and walked off. My friends and I looked at each other, seeing there was hardly room to eat. We started to make room ourselves by piling the plates on top of each other and setting them by the end of the table, so that maybe the waiter would get the hint to take the plates away. We were given no refills throughout the course of the meal and did not see the waiter until he brought us our check.
After receiving our check, we decided to get out of there as soon as we could, and I forgot my phone on the table. About ten minutes later, when I realized that I had left the phone, I called the restaurant and asked them to please look to see if they had found it. The hostess who answered the phone told me that a busser had indeed found a phone on the table where we were sitting and had given it to the waiter. I told her that I would be sending a friend to pick it up, with a description of the phone, because I was heading to work. My friend who had gone to eat with me went to the restaurant right away to pick up my phone. As she was driving to the restaurant, someone called her phone twice, and when she answered there was only a bunch of noise. Thinking nothing of it, she continued to the restaurant. When she arrived, the hostess told her that the waiter had gone off shift. When the hostess called him to see where he put the phone, he said that once the bussers gave him the phone, he just put it back on the table. She then tried calling the phone, and it was shut off, although it had a full battery.
My concerns are:
1. I have worked in the food industry for more than four years, and it is common sense that when you find a customer's valuables, you take them to the back or give them to the manager so that you will have them when the customer comes in for them.
2. It is very hard for me to believe that the story of the waiter putting my phone back on the table is true. I was told that the phone would be there for me to pick up, and then suddenly it was gone. This gives me a very good reason to believe that the waiter in fact stole my phone. If this assumption is true, then hiring dishonest staff is unacceptable. If a person can steal that easily from a customer, what do you think they are doing with the company?
I can assure you that my friends, family, and I will no longer be doing business with this establishment and will be sure to tell others about this incident.
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