Texas Roadhouse Reviews & Complaints

Company Information

Legal name

Texas Roadhouse, Inc.

Founded

1993

Business type

Casual-dining steakhouse restaurant chain (company-owned and franchised), also operating Bubba's 33 and Jaggers

Website

texasroadhouse.comSource: Texas Roadhouse official website, checked 2026-11-02

Headquarters

Louisville, KYSource: SEC EDGAR company record, checked 2026-11-02

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 5 historical complaints about Texas Roadhouse, published between 2004 and 2010. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

• Phone Vanished From Table After Waiter Said He Left ItPublished Oct 19, 2010 · Historical consumer allegation
• Undercooked Burger, Wife Fell Ill, Full Refund RefusedPublished Mar 21, 2010 · Historical consumer allegation
• Group of Ten Waited 1.5 Hours and Left Without EatingPublished Jan 19, 2007 · Historical consumer allegation
• Slow service, tough steak, and gift card never sentPublished Feb 22, 2006 · Historical consumer allegation
• Well done prime rib served pink twice, 40 minute waitPublished Jul 4, 2004 · Historical consumer allegation

Contacts

• Official websitetexasroadhouse.com ↗

Customer service & general contact

• Contact Us form for visits, orders and gift cardstexasroadhouse.com/contact-us ↗
• Guest Relations Team (number given on the Gift Cards page)(800) 839-7623

Corporate & press

• Corporate headquarters main line (from SEC filings)(502) 426-9984

Other contacts

• Sender address of e-gift card emails; check spam if one is missing[email protected]

Locations

• Headquarters6040 Dutchmans Lane Louisville KY 40205

If You Have a Problem With a Visit, an Order or a Gift Card

• Visit or to-go order: use the Contact Us form at texasroadhouse.com/contact-us and pick the matching topic in the "What's going on" menu, or call the Guest Relations Team at (800) 839-7623, the number the company gives on its Gift Cards page. If the problem happens during your visit, ask for the manager on duty before you leave, or call the restaurant directly, while the order can still be fixed. Give the restaurant location, the date and time, the server's name if you have it, and what you want done (refund, replacement, a call back). Employees and vendors have a separate hotline link on the same page.
• Lost, stolen or damaged gift card: the company says it is not liable for lost, stolen or damaged cards, as printed on the back of the card, but asks holders to use the Contact Us form, choose "Gift cards" and fill in every field with proof of payment. Keep the receipt and a photo of the card number when you buy one.
• Gift card ordered online and not received: the company warns of long processing and shipping delays for physical cards, and cards sent by USPS have no tracking number. E-gift cards arrive by email from [email protected], so check your spam folder before reporting one missing.
• Cashing out a small balance: the company says its gift cards are not redeemable for cash in most cases, and lists places where the law requires cash back for a small balance, for example a balance under $15 in California, under $5 in New York, New Jersey, Washington and several other states, $5 or less in Colorado, and under $2.50 in Texas.
• Gift card expiration and fees: the gift card FAQ on texasroadhouse.com does not address expiration or fees, so read the terms printed on the back of your card. Under federal Regulation E (12 CFR 1005.20), the money on a gift card may not expire sooner than five years after it was issued or money was last loaded, and an inactivity fee is allowed only after a year without use, no more than once a month, and only if it is disclosed on the card. State law can give more protection.
• Charged incorrectly: if the restaurant does not correct it, ask your card issuer to dispute the charge. For credit cards the Fair Credit Billing Act requires written notice to the issuer within 60 days after the statement showing the error was sent. For debit cards, Regulation E gives you 60 days after the statement showing the error was sent to report it to your bank.
• Food safety or illness: report it to the health department for the county where you ate and tell the restaurant; see a doctor and keep the receipt.
• Job applicants and employees: age, sex or other discrimination can be reported to the EEOC at eeoc.gov, generally within 180 days, or 300 days where a state or local agency enforces a similar law.
• Still unresolved: file a complaint with your state attorney general, the BBB and the FTC at ReportFraud.ftc.gov.

What Complainants Describe

5 published complaint reports are linked to this profile. They are first-person accounts written between 2004 and 2010 about single restaurants in Virginia, South Carolina and Colorado; one post names no state. They are the writers' allegations; the company has not responded to them here.

The writers describe a well-done prime rib that arrived pink after a 40-minute wait and came back from the kitchen unchanged, a party of ten that left after a 90-minute wait for a table, a gift card promised by email after a poor meal that never arrived, a cheeseburger served cold and pink in the center for which a manager gave only a partial refund, after which the diner's wife fell ill and the writer suspected the burger, and a phone left on a table that staff said was found and then could not produce. Each post concerns one restaurant on one day and does not show how the company handles complaints in general.

2017 EEOC Age-Discrimination Settlement

On March 31, 2017 the U.S. Equal Employment Opportunity Commission announced that Texas Roadhouse would pay $12 million to settle EEOC v. Texas Roadhouse, Inc., Civil Action No. 1:11-cv-11732-DJC (D. Mass.), filed in September 2011. The EEOC alleged nationwide age discrimination in hiring hourly front-of-the-house employees such as servers, hosts, server assistants and bartenders. The case had ended in a hung jury after nearly four weeks of trial and was set for retrial on May 15, 2017.

The consent decree, approved by Judge Denise Casper, created a claims process for people aged 40 or older who applied for front-of-the-house positions between January 1, 2007 and December 31, 2014. According to the EEOC, the decree was to remain in force for three and a half years and included an injunction against age discrimination, the hiring of a diversity director, a paid compliance monitor and steps to increase recruitment and hiring of workers aged 40 and older for those positions. A consent decree resolves a case by agreement; the EEOC press release does not report a court finding of liability.

Court & Public Records

What Texas Roadhouse Does

Texas Roadhouse is a casual-dining steakhouse chain. According to its annual report for fiscal 2025, Texas Roadhouse, Inc. operated three concepts with 816 restaurants in 49 states, one U.S. territory and ten foreign countries as of December 30, 2025: Texas Roadhouse (648 company-owned and 96 franchise restaurants), Bubba's 33 (56 company-owned) and Jaggers (10 company-owned and 6 franchise). The company says its late founder, W. Kent Taylor, opened the first Texas Roadhouse in Clarksville, Indiana, in 1993; Texas Roadhouse, Inc. was incorporated in Delaware in 2004.

Because some restaurants are franchised, the restaurant you visited may be run by a franchisee rather than by the company itself. The Contact Us form on texasroadhouse.com is the starting point either way. The company also sells gift cards from $5 to $100 on its website and in its restaurants, and through retailers such as Walmart, Walgreens, Kroger and Amazon, and runs a VIP Club that offers a free appetizer after sign-up.

Frequently Asked Questions