I have only been an account holder at BB&T for a short time, and in the past 6 months this company has caused me to lose over $1,000.00 in NSF charges. They have been holding my deposits. Sometimes the deposits are held over 7 days, causing us to have NSF charges for, of all things, debits. Now I am confused. If you do not have the money in the account, the card is supposed to be declined, right? Not at BB&T! They allow transactions like this to be charged, then they take $35.00 every time. They lie to you and tell you that money is in the account. Also, going to the ATM and checking your balance is not any better. They tell you there that the deposit has been posted when it has not been! Then when one calls about this, they are met with "Oh, that's your available balance, not your ACTUAL balance"! Then they charge you $5.00 to ask that question, so never call and ask unless you are calling your local branch.
I want to get together with others who have had this same issue and see about filing a class action lawsuit. The BBB was no help because, according to the BBB, BB&T is not a member. Now, if one asks for fees to be returned, BB&T will not return them under any circumstances. Their response is that you should know what your balance is and it is not their fault, so no return of fees. Local branches have been cut off from returning fees as well, and there is no way to contact BB&T like a customer service department. They have held several deposits of mine; the latest was this week, resulting in $135.00 in NSF fees. I may have that exact figure wrong; it was 4 NSF charges.
People, please, let us shut this bank down. They are taking advantage of a bad economy and making it much worse!
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