On August 22, I called my landlord to let him know that the A/C was out. He said he would call Home Warranty of America (HWA) on Saturday and then call me to let me know how it would be fixed. He called Saturday morning to give me the claim number and the necessary phone numbers to get in touch with the company Ace-A1 A/C Services, a licensed company #0067936, bonded and insured (limit $10,000), and HWA.
The air conditioning company sent a person to make a diagnosis and repair if possible. He did not greet me with his name, "Fred," and also asked me to lock up my dogs. I complied with his wishes, and he came in and demanded the service fee. I told him that was fine and that I had the money, just please fix the air. He got on the rooftop, which was on a two-story building, and when he came down he signed the receipt and left.
Three hours later the apartment was still not cooling down. I called the air conditioning service first to let them know. Their receptionist, "Benita," was rude. I told her about my problem, and she said she would call "Fred" so he could tell me what the problem might be. "Fred" called back within 2 hours and said it was the compressor, because he had fixed the leak and added Freon. He also said that he could not get a compressor right away and would have to order it on Monday, August 25.
I was angry, but I said okay, I would wait until then. After speaking with "Fred," I called HWA to tell them what happened, and they told me it was true that they could not fix it until Monday. I said, "Okay, so what are we supposed to do?" HWA did not offer to pay for a hotel room. My husband, I and our two dogs were stuck in our apartment in 110 degree weather. Instead, the HWA representative, "Katie," told me she would call first thing Monday morning to ask the A/C company what the pricing would be, and then call my landlord to approve the pricing of the crane.
Come Monday morning, I called HWA so they would not forget, around 9 AM, because we could not sleep well and our apartment was now at 95 degrees. Another representative told me that Katie was about to call the A/C company to find out the pricing. She also relayed to me that she would call once she had spoken with my landlord for approval.
I did not get a call. I waited until 4 PM to call my landlord and then HWA. I told my landlord that HWA said they would call him for his approval. When we discussed this, he let me know that he never received a phone call from "Katie." He discussed changing home owners with me, and I said that would be wise. I called the A/C company right away to let them know I had had it with their company and that I was going to report them to the BBB (Better Business Bureau). I also called HWA to let them know that what was going on was illegal, that they must repair it within 48 hours, and that it was now going on four days of 100 degree weather in Las Vegas, Nevada. You would think that since we live in the desert we would have a 24 hour service to get a compressor, but no, that would be too pleasant, too logical.
It was a week until it was fixed, by none other than a company called Dr. Cool. Thank you, Eric from Dr. Cool, for fixing my A/C unit. Eric said that his predecessor did not repair the leak at all. You had to take apart the unit to weld the leak to fix it. "Fred" did not attempt to do this. Instead, he claimed the unit needed a new compressor, which was false. I told HWA on Sunday, August 24, that they should discontinue their relationship with Ace-A1 Services.
On Tuesday they agreed. I think they had already had other issues with this company.
Also, HWA does not give out their physical address.
Ace-A1 A/C Services Inc. Work Order/Invoice # 1936
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