October 27
Conlon & Sons
Mr. Joe Conlon, President/Owner
700 New York Ave., Suite D
Huntington, New York 11746
Mr. Conlon:
Harlem Furniture contracts with Stainsafe for repair service with its furniture needs. I was informed by your representative that you company, Conlon & Sons, provide services for Stainsafe. Stainsafe has 196 complaints against its organization on usacomplaints.com/.
On Friday, October 24, I was scheduled for a repair appointment for furniture I bought from Harlem Furniture. When I purchased my furniture from Harlem Furniture I bought a warranty with Stainsafe, which utilizes your company to provide repair services. My appointment time frame was 8:00 am to 12:00 pm.
At approximately 10:30 am, I received a call from your representative stating my repair person's car had broken down and he was at the repair shop to get it fixed. I was told when he got his car fixed he would be coming to my house. I received a call late Friday afternoon, October 24, from your representative stating my repair person would not be coming out. I waited for your repair person for over 7 hours before I got a call stating he was not coming. I was told I had to re-schedule. I re-scheduled for Monday, October 27, between the hours of 7:00 am to 10:00 am.
On Monday, October 27, at approximately 8:15 am I had to make a run out of the neighborhood. I left because your repair person had not showed up and thinking about the wait I had Friday, October 24, I believed I would get a courtesy call to alert me to when this repair person would come to my house.
At approximately 8:35 am I received a call from your representative stating your repair person was sitting outside my home. I informed your representative I was not at home. Your representative asked me how long will it take for me to get home. I informed your representative I would be home in 30 minutes. I got home at approximately 9:00 am. I called your office and your representative told me I had to re-schedule for another day. Sir, I have a problem with the service I am receiving with your company.
On Friday, October 24, I waited for 6 hours, all day at home for your service. No one showed up. I did not get upset. I re-scheduled. On Monday, October 27, your representative told me I did not ask for a call to alert me your repair person was on there way. Sir, I should not have to ask for this call. This is a courtesy call, which I should have received anyway because of Friday, October 24. I deserved a courtesy call.
On Monday, October 27, your representative informed me your repair person was stuck in traffic for 2 hours coming to my house. I am not sure where your repair person is traveling from to come to my house, but coming to my house is driving against the traffic, not with the traffic. What I mean there is no traffic coming to my house. All the traffic is going toward downtown Chicago. I live in the opposite direction. Nevertheless, if your repair person was stuck in traffic, I should have received a courtesy call stating so, because I waited as I did on Friday, October 24, I should have received a courtesy call.
Your representative informs me now I have to make another appointment, and they were very adamant and unconcerned about my service. This is totally unprofessional. On Monday, October 27, I have spoken to Suelette and Antoinette from your office. I informed Suelette and Antoinette that I would write this letter, sending a copy to Harlem Furniture, posting it on my blogs and posting it on usacomplaints.com/.
From viewing usacomplaints.com/, it appears it is 196 complaints against Stainsafe. Stainsafe employs your company to repair the items it contracts for with various furniture stores. Sir, how does your company fair with usacomplaints.com/?
Sir, I want service today, Monday, October 27. I have asked to speak to a supervisor. I have been told your supervisor is Linda. I have been repeatedly told that Linda is not available. The last response I received from your representative about speaking to Linda is that she is in a meeting. I would like to receive a call about my issue. Please respond.
Respectfully submitted,
Fred Nance Jr.
Cc:
Fred
South Holland, Illinois
U.S.A.
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