I am a former employee of Mastec, which is the HSP for DTV, and I want to let everyone know the real reason why you customers are getting the run-around from that company, which is also known as Advanced Technologies. They make us lie to customers when they call in just to make you happy and keep you quiet, and I have done it several times myself. It was also because they have the laziest supervisors I have ever seen in my life. If you are not kissing up to the right people, they will find any reason to get rid of you, which is what they did to me and several other employees with the company. When customers call in and you go into the supervisors' office and ask them to take a call, they all scatter!
No one wants to handle or deal with the customer complaints, and the ones who do or did care (like myself) can only help so much. They also have felons who work for the company, and so are supervisors, and the head people in human resources know about these felonies and just shove them under a rug because the ones who do have felonies are kissing up to the right people, which I refused to do.
Current employees have gone to some of the high people in the company, such as Izzy Pererra, and nothing has been done. I am in the process now of trying to get the owner of Mastec's contact info to inform him of what is going on, and I am also working along with a lawyer on a wrongful termination case against the company. Someone has to listen to me and put a stop to this.
I greatly apologize for lying to you customers, but I have given you the reason to let you know why, and maybe if you guys complain enough too, they will listen. If anyone from Mastec is reading this, you will regret that you got rid of me! Believe that!!
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