Usacomplaints.com » Electronics and household app. » Complaint / Review: DirecTV, Mastec, Advanced Technologies - It s not any better working for Mastec. #422715

Complaint / Review
DirecTV, Mastec, Advanced Technologies
It's not any better working for Mastec

I know a lot of contractors get rear ended by DirecTV and Mastec on a regular basis, but it's no better working for Mastec. Mastec has more shady business practices than I've ever seen from a company!
They set unrealistic goals that you have to meet just to keep a higher pay rate. It's seems like every month or so Mastec changes the required numbers a tech has to meet for their benefit. One of my favorites is all techs' have to make a certain hourly rate to be lead tech. We get paid by the job so hours compared to jobs are how you get your rate. At the same time I get 4 to 6 hours of drive time everyday 4 or 5 days a week. This pretty much makes it impossible to meet unless you lie about your hours. Funny how all this went in to effect after Mastec settled a class action suit for not paying Tech's overtime at the sum of a couple million dollars.

Another fav is repeat service calls.
If another tech has to go out to a house after you within 60 days, you get a charge back for a repeat service call for $17.00. It also goes against your so called numbers to keep your current pay rate. So every piece of crap receiver that goes bad, DirecTV sending software downloads that knock out everyone's local channels, freak lightning storms, customers dog's chewing cables, kids playing on the dishes, or random acts of god. We as techs not only get charged back hard earned money for stuff out of our control, we get demoted! Management's come back for that one is to leave your number with every customer and take care of it on your own time before another service call is generated. I guess 70 hours a week isn't good enough, I should now go out on my so called spare time and do more work without getting paid. Last year I was getting a lot more repeat charge back than usual on a couple of checks. I asked my supervisor to pull up each account to see the reasons for the charge backs. We found that more than half of them had never had another tech go back out behind me.

I could go on and on but this company already takes most of my time for not much more than nothing.
For what I and every other tech I work with see is this company is good at one thing, Screwing anyone to get more profit.
That's what makes this country great, big business always gets away with it.


Offender: DirecTV, Mastec, Advanced Technologies

Country: USA   State: North Carolina   City: New Bern
Site:

Category: Electronics and household app.

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