My niece has a dental plan with Humana One, #0000021112185, effective 1 Oct. 2012 and due for renewal 1 Oct. 2013, as stated in a letter from Humana dated 4 Aug. The letter stated that my account would be debited $215.88 for the annual premium. I called Humana immediately after my niece sent me the letter and told them they were not authorized to take any money from my checking account, and certainly not $215.88 on Sept 15 for a bill that was due 1 Oct. I set up the plan for my niece and am paying for it from my checking account, but the person told me I could not tell them not to take money from my account; my niece had to do that. She was on the road touring with her band, and I finally got hold of her in mid Aug. She told them not to take any money from any account. Numerous telephone calls went back and forth between Humana, myself and my niece, and Humana was not listening to a word that was being said.
On the first of Sept I told my niece to cancel the policy. I followed up by telling Humana to cancel the policy. This was on 4 Sept. I kept looking for verification that the policy was cancelled. On Sept 18 I talked to Yolanda, I think, at Humana, and she told me that Humana had debited my account for $215.88 and the policy was paid until 1 Oct. I told her the policy was cancelled and asked why they debited my account. The person told me it takes 2 weeks to cancel an account. When I said it had been 2 weeks, the person told me it took 15 business days.
I went to my bank and told them not to honor any check from Humana, and there had been no debit on my account. Adam at Chase Bank told me, after he made some telephone calls, that there was no check in the system from Humana written against my account. This morning I found a debit for $215.88 against my account, and that amount was withdrawn from my account.
When I called Humana this morning, I got the same song and dance. I cancelled my own account with Humana and asked that my credit card be credited for the pro-rata amount of the annual premium that was paid through 1 May.
I think it is important that you know, Mr. Mc Callister, that you are losing business and degrading the reputation of your company by having employees totally devoid of integrity. I am most embarrassed that you are an American company. Truly, I question my military career and the time I spent in Vietnam. No, wait, that is not right. I served so that our troops would have the best medical care they could have. I served, and they had that care. Too bad it is not being provided by members of your staff.
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