That is about the only title I can figure out that explains this. I have two years of bank records showing a payment of 2x or more the minimum payment for each month.
In February I was hit with a 35 dollar fee for non-payment of my bill. When I called, I was told I had missed a December payment. My bank records clearly show a payment made. I was told I needed to make a second February payment to avoid another fee. I did not pay that additional payment, as I cannot just pay out money I have not budgeted. I contacted KSD, and they say it's not their problem, as the CC company is a vendor. More like an agent under the laws of CA, but I digress.
In March I was hit with another late fee. My payment was made, but I am now told I missed February. My bank statement again shows 24 monthly payments. The due date is generally the 27th and my payment is made by the 3rd. I never had a problem for two years.
Well, they tell me it happened because in January I made two payments and by law they cannot credit a future payment. Okay, my nonsense meter just broke! Even though they admitted they had received a second payment (by the way, they did not, as my bank statement only shows one a month), they offered to remove only one of the fees if I would make a second payment right now for March.
I would stay away from King Size Direct. It is obvious that unless you pay with cash, they will mess with you if you try to pay down your account.
There is an old saying in retail: good customer service to one brings in five more sales, and poor customer service to one loses nine sales. Trust me, they have lost more than that.
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