Hunters Creek Branch
As I was directed by the Secret Service agent, I immediately went to the local branch office and told the manager that I had been directed by the Secret Service to talk to her. She was at a greeting station, shuffling papers, and made me wait for several minutes before she deigned to see me in her office.
The branch manager's name was Rosemary Carvajal (407-858-1268), and she was polite, calm and listened to what I had to say. I acknowledged that I was agitated from the insanity of this and the total lack of help, advice or assistance I had received so far. She pulled up my account on her computer workstation and noted the transactions I disputed. She basically began to repeat the same line about recovering my money should the transactions prove fraudulent, and said that I had to file a claim form.
Again, these people do not seem to understand their own systems and the word PENDING. I again explained that I was providing ample notice of the invalid transactions, but she refused to take any action, pointing to the areas of the form that I must fill out. I again said that she would be aiding a fraud as a co-conspirator before the fact if the transactions were allowed to post to my account. It fell on ignorant, deaf and arrogant ears.
She provided me with a copy of the report I filled out. I noted that one transaction was valid, having been dated the day before, but she refused to correct the document, so I drew a line through the approved transaction, which was to a totally different company.
I left her office, again indicating that I would contact the State Attorney General to report the supporting activity if the fraudulent transactions were allowed to post. She smiled and totally ignored me.
No matter the outcome, which I will document tomorrow, January 9th, I will close my accounts with this bank and never do business with them or any other bank again. I plan to move my accounts to a local Savings & Loan.
01/09
Even after I went into the branch and talked to the manager, they STILL took the funds from my account.
1/22
It has been 14 days since I reported and tried to stop this fraud, and they STILL keep taking money from my account. Now they are piling up "extended overdraft" fees on my account, from which they have taken my funds. There seems to be no recourse.
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