Complaint / Review
Direct TV
Bank Debited $173 Twice Totaling $346 After Phone Cancellation

I discontinued my service via telephone with DIRECT TV. Five days later I was checking my bank statement online, only to find out that DIRECT TV had debited my bank account for $173.00 not once but TWICE, for a total of $346.00. I called DIRECT TV to ask why my bank account had been debited without my permission.

I was given the runaround and asked to speak to a supervisor (which I realize is just the next closest phone clerk in the area). I was told that I would be sent a refund in 10-12 weeks. No, I did not authorize you to debit 1 penny. I want my account credited TODAY. Obviously DIRECT TV does not care about the damage they have done and will not take any responsibility for their fraudulent billing practices.

I would never recommend this company to my worst enemy. Do not ever input your bank information into their system. They will steal your money in a heartbeat. As it turns out, I went to my bank to have an investigation, which should result in my total refund.