I have been making payments on my adjustable rate CitiMortgage loan number XXXXXX for the last 22 years. I never missed a payment. The loan payment was agreed to be drafted from my checking account on the 10th every month. This arrangement of making the monthly payment by drafting my checking account on the 10th was entered into with the previous loan servicer, 1st Nationwide Mortgage (FNMC), and continued after FNMC merged with CitiMortgage in 2003.
A recent audit of my payments discovered that for the last 2 years CitiMortgage has been charging me an undisclosed $10 drafting fee every month. I did not agree to any fee for this EZ payment by drafting my account on the 10th. In response to my inquiry, I learned from CitiMortgage customer service that a mass mailing was sent out to all CitiMortgage clients saying that, effective August, such a service fee will be applied to all accounts where the payment was drafted after the 9th. I did not get any such notification and I was not aware of any such change. Otherwise I would have agreed to debit my account a day earlier, on the 9th instead of the 10th. Any notification of a change in the terms of monthly payment should have required my acknowledgment.
CitiMortgage customer service refused to refund the unfairly charged fee. A letter written to CitiMortgage has not been acknowledged. A certified letter to the CitiMortgage President has been returned to the sender.
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