My son took a brand new playstation 3 with 15 games to one of our local Gamestop stores and traded it for an XBOX 360. He gave Gamestop $700 worth of games and console equipment and received $181.89 For it. This is really not the problem I have. Although, to give that much to a company and literally get peanuts back is ridiculous. My problem is, we are only in July and I have had to visit every store in my local area because the original Xbox he received got the red ring of death less than a month after he got it. He is now on his 8th console within a three month span. All for the same problem. This company obviously does nothing to ensure the consoles they're giving to their customers are in working condition. I have been ripped off!
I have contacted Gamestop via email on 04/25/09 with my concerns and explained what was happening. I never received a response from anyone. This morning I called the customer service number, because he I am again with the red ring of death, and a representative gave me the number to the District Manager, Mr. Rodriguez. He is out of the office until July 31st. His voice mail gives a number for a Jay Hernandez. I called that number. It goes to a fax machine. Obviously, customer satisfaction and concerns is not a priority for this company. I've sent emails which have been ignored, Managers leave for a month at a time, and Managers that are to be filling in, send calls to fax, so they don't have to deal with them.
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