I moved in 12/08 and after several fiascos still do not have billing corrected. Verizon continues to invoice for service at my prior address and now because of the unpaid balance has threatened to disconnect. They have added the unpaid false balance to my current billing - which almost doubles the balance on my account. Add late charges to each month and its a healthy total.
They are also charging for service calls which they cancelled.
It is almost impossible to get a real person on the phone. Even better because one person is unable to do everything, they will transfer your call back into that vicious automated voicemail h*ll.
FIOS is great, my internet awesome but not even worth the hassle of such crappy service.
Anyone know a good attorney??? Anyone want to join a class action??
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