Usacomplaints.com » Shops, Products, Services » Complaint / Review: American Express - Charged for Airline Ticket Never Authorized and Dispute Mishandled. #3877

Complaint / Review
American Express
Charged for Airline Ticket Never Authorized and Dispute Mishandled

Back in October I attempted to buy an plane ticket from onetravel.com when I did not get a confirmation i called them to see if I got the ticket i was told no, I called American Express and was told there were to charges. I then called onetravel.com and american express again before buying another ticket. Which i did get confirmation and an email from one travel. I then got my bill from american express showing a charge for a twa flight and an US Airways flight. I knew about the us airway flight but i had thought i did not get the twa flight and after checking with amxpress twice and onetravel as well as emailing onetravel, i got the us airway flight. I disputed it w/american express but they did not dispute it with the right company they went directly to twa i had already checked with twa and was told had i bought it thru them they could do a refund but since i bought it from onetravel, american express would have to dispute w/them. I told american xpress but they won't listen to me and now are charging me for a ticket i did not allow to be charged to my credit card.
Nor have they disputed it like they should have.


Offender: American Express

Country: USA   State: California   City: Los Angeles
Address: Box 0001
Phone: 8005284800

Category: Shops, Products, Services

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