I was a dish network customer until today. I had 2 pvr/dvr receivers that I had leased thru dish. I decided that I wanted to try HD so I went on Ebay and purchased a Vip 211 Receiver for around $180.00 (shipping included). I called dish and had the Vip receiver activated with no problem and canceled one of the Pvr/dvr units. They sent me a box and I sent back the receiver. About a year later the Vip receiver died so I called Dish up and deactivated the receiver. The lady told me that they would send me a box to send the old unit back. I told her that I purchased the receiver on Ebay and that when it died I tossed it in the trash. She said no problem. Two weeks later I get a UPS box with return labels. Two weeks after that I have UPS banging on my door waking my wife up who works nights asking to pick up a package.
Next I get a phone call (recording) saying that if I don't return the receiver that they are going to charge my credit card $900.00. If I have any questions to call 866-668-8047. So I call the number and get a person after the recorded BS. I told him first off to cancel my account then I proceed to tell him why. Then he transfers me to another person and I told her that I wanted to cancel my account and you get the back pedaling crap and were sorry and if you stay with us we'll take $10.00 off monthly for a year.
So I finally get her to cancel the account and I tell her about why I'm canceling account and that I bought the receiver on Ebay. She asks me if I have proof that I bought the receiver and that she shows it as leased. I told her I did and she said that she would have to transfer me to another number and that I would have to fax over proof that I purchased the receiver. I told her why should I have to prove that I bought it. Can you prove that you sent me one. I told her to go ahead and charge my credit card and I would file a small claims suit against them.
I have the proof that I purchased the receiver but don't you think that they should know who bought and who leased what? I thought that in this country that you were innocent until proven guilty. Dish you lost $1800.00 a year from a AAA never been late on a payment customer. Hope you share holders read this.
Neil
Fair Oaks CA
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