After waiting over 40 minutes to get fish (the clown loaches were on sale), we got our fish and went to wait at checkout.
I did not notice until after we left that we were charged the regular price for the loaches: $6.99 as opposed to $2.99 each.
I called the store's number, but it had already closed. The next day I called and was placed on hold for over 25 minutes. I hung up and called the 800 number, with the same result. Held forever, and I finally gave up!
If something is on sale, the staff needs to be aware of the pricing and code numbers. To wait forever is one thing, but then to be charged 4 dollars more per fish is infuriating!
I still have the receipt with the survey code not entered. You only have 48 hours in which to do the survey for a $2 discount code. But who can afford to wait on hold for this?
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