Fidelity National Home Warranty is in the business of selling home warranties that allow the insured to make a claim when something covered by the policy in your home breaks. Fidelity was notified on 05/10/02 that my shower valve was leaking and causing damage to the interior of my wall. This was covered by the warranty. Fidelity had a plumbing service come out to diagnose and repair the problem. The plumber showed up, advised that a part would have to be ordered, and then left. The plumber never returned to fix the valve.
Multiple calls were made to Fidelity to get action to have the valve repaired. Fidelity refused to dispatch another plumber to fix the problem. The shower valve continued to leak, requiring the water to be shut off to the home when not in use. As of this date, 05/18/02, Fidelity has not returned my calls requesting immediate service. This company is negligent in the processing of the insured's claim. Further, they breached their contractual obligations. Legal action in the form of a lawsuit is forthcoming. This report is a warning to all potential purchasers of Fidelity National Home Warranty's home warranty plan, which is often pushed by real estate agents in home re-sale transactions. You may want to consider the problems I and many others have had with this company prior to entering into a contractual relationship with them.
Fidelity National Home Warranty also has an unsatisfactory rating with the Bay Area Better Business Bureau. Complaints have been filed with that agency as well as the State of California Department of Insurance. NOTE: All information contained herein is based on verifiable facts of record and will be provided upon request.
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