We had Dish Network install service nearly a year ago. A few months ago we decided to switch to a local provider and let them shut off service. They were supposed to send boxes for us to return the equipment, but the boxes never came. About a month later they deducted 800 dollars from my credit card for the equipment.
We called them and attempted to work through the problem with them. We were told the account shows the boxes were ordered but never shipped, it was a mistake and there was nothing they could do. After multiple phone calls and going up the chain of command, they refused to credit back the account and send the boxes to give us an opportunity to return the equipment. We could not afford the $800 dollar deduction and were left with no choice but to pay to keep their service and equipment. They finally gave back the $800.
Here it is, a couple months later and we contacted them, cancelled service and requested boxes... What were the chances of ANOTHER "mistake"? Once again, the boxes were not received, and now, a month later, another $800 dollar charge to my credit card account.
I have read the agreements and billing information, there is absolutely no mention of unauthorized charges to my credit card. And still... They refuse to credit the money back until their equipment is received. $800 is an awful lot of money to deduct from the accounts of already struggling families. That's a month's groceries... Or my rent plus utilities... It's absolutely ridiculous and I am furious!
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