Near 8 months ago I was assigned to Fort Polk LA. I returned to Fort Bragg and received a bill from Sprint that I promptly paid. I was then sent to Iraq for the elections with the 2/325th AIR. I returned in March and was informed by my wife that a collection agency had been calling.
I then contacted Sprint who told me to get ahold of the Fort Polk South office which I did. I then spoke with a representative that told me due to Sprints billing habits that all the amount had not been added in my last bill and I still owed $28.12. Even though these seemed like unethical billing practices on Sprints behalf I paid the money anyway. For the next 3 months I have received upwards of 5 to 10 calls a day from RPM Sprint I have informed at a minimum 4 different individuals that the matter had been taken care of they have continued to call my home. On weekends, weekdays, morning and night. My wife has even explained that this matter has been taken care of.
I attempted to call the company to get a representatives name and address and they refuse to give it. They will not let me talk to a supervisor and are very rude whenever they call. I have told them at least 5 times to stop calling here and now they call on Memorial Day.
I have attempted to report this company to the Better Business Bureau, but the company will not send there name or location and will not send out written correspondence. I believe that Sprint is ultimately responsible for this entire situation due to there poor billing management and management of organizations representing them. I for one will never use Sprint again. Please Help.
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