I pay Yahoo $19.99 a month to host my website and assist me with any problems I may have. This includes business email. For over 6 months, I have not been able to access my website, my business email, my FTP, or anyone who will help. I have written countless emails but get only the standard auto-responder answers.
I have asked them to cancel the account and refund the money for the months I have not been able to use their products, and I have never even been acknowledged in this respect. They once asked for permission to monitor my account, which I gave, but that was 3 or 4 months ago and still nothing is happening.
They have given me a phone number to call, 1-866-800-8092, and a reference number, KMM639743V65991L0KMN. I need this account cancelled and all my money returned for something I have not received.
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