Juno (Juno.com) is advertising on Microsoft that Juno is offering 5x the speed of its normal service for 4.95 a month. This is on the home page of msn.com. I am a user of Juno.com as a secondary ISP for 10 dollars a month. Juno offers only extremely expensive paid technical help.
I called Juno and got someone who was instructed not to give her name or any identification, and I asked to possibly be transferred to the faster service as advertised on Microsoft for 4.95 a month. The ad on MSN is very clear. It specifically states per month.
This is a bait and switch. This Juno representative indicated this is only for 10 hours of web service and thereafter there is a charge of 1 dollar an hour. Juno calls this a metered plan. This was not how it was represented on the MSN.com home page.
I allege that Microsoft advertising is in on this, as Juno is a competing ISP. They are allowing this false advertising for suckers to say to Juno, "I want this plan," without understanding metering. If the sucker is not a sucker, so much the better for MSN, as when they offer their own plan, they will be perceived as offering a less expensive plan than Juno. If I had not extracted what metering was from this woman, the fast 5x Juno would have cost me over 100 dollars a month, because sometimes I nod off with the internet on.
Neat, isn't it? And there is a good chance that if I was not a Juno customer, the rep at Juno would have indicated only 4.95 cents a month without any indication of the metered plan. Why do I say this? Juno has caller ID, so they know exactly who is calling and whether they are Juno customers. Rip-off.
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