They changed the way I pay my monthly bill, so I can no longer receive my 10 credits per month. I did not change anything. All I changed was my credit card info. They say I changed to a cheaper pass, so I do not get my 10 credits per month. They say they cannot change it back. They also said they have had many instances where this has happened to other people. They will not give me phone support numbers or emails, and I cannot talk to anyone else. They will not give last names or ID numbers. They cut you off a chat with them and say you had not written anything in a couple of minutes. That is their way to get rid of you. You try to get back on, and they say there are 19 people ahead of you.
I have been with Zune Microsoft music for many, many years. I paid 16.99 a month. I have spent much time and money on my music. I am not well, and my music is a big part of my life. Now they are doing this to me to make more money. I do not pirate music; I do it legally, and this is what I get. They cannot get away with this. Someone please help. I have copies of chats with them. Will a class action suit work? Aren't these people subject to rules of ethics and fairness? Will making the almighty dollar rule the day? I have tried to live an honest life and follow the rules, and these big corporations take advantage of the weak.
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