Basically, this company is the worst. When you try to appeal, they simply request more and more information, but then never call you back when you fax it. It is all a scam, and they just deny the claim but lead you to believe it can be appealed.
These are the most incompetent people. I actually got a message from one who said she did not call me back because she left my folder at home and did not have my number. I have only been with them for 20 years! I plan to switch plans ASAP.
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